Refund Policy
Effective date: 18 September 2026
This policy applies to Connect purchases from Better Tomorrow Tech, a brand operated by Better Tomorrow Co. It covers paid digital-profile access and any physical NFC cards included in or purchased alongside a Connect plan.
1. Free and Paid Plans
The Free plan has no purchase price to refund. Paid plans are advertised as one-time purchases without subscription-renewal fees. Please review the selected plan, number of digital profiles and number of included physical cards before payment.
2. Change of Mind
Paid digital access is ordinarily non-refundable after activation for change of mind or non-use. A physical NFC card is ordinarily not refundable for change of mind once its production or dispatch has begun, particularly where it has been prepared for your order.
If you contact us before activation and before card production begins, we will review whether the order can be cancelled and refunded. This does not limit any remedy required by law.
3. Defective, Incorrect or Undelivered Cards
If a card arrives damaged, is materially defective, does not match the confirmed order or is not delivered, contact us with your order reference and a description of the issue. We may ask for photographs or other reasonable information to assess the problem.
Where the issue is attributable to us or our fulfilment provider, we will offer an appropriate remedy, such as correction, replacement or refund, in accordance with the circumstances and applicable law.
A device’s lack of NFC capability, disabled NFC setting or lack of network access does not by itself establish that a card is defective. Contact us if you need help testing a card with a compatible device.
4. Digital-Service or Billing Problems
A refund, payment reversal, correction, service restoration or other appropriate remedy may be provided for a duplicate charge, payment collected without activation, an unresolved material service defect, or discontinuation of the principal purchased service without a reasonable alternative.
We may first try to correct the issue or restore access. Remedies required by applicable law are not subject to our discretion.
5. Additional and Replacement Cards
An included physical card is supplied once with the applicable paid plan. Lost, damaged-after-delivery or additional cards may require a separate purchase. Any price and delivery charge must be disclosed before that purchase.
6. Requesting Assistance
Email tech@bettertomorrowco.in with your registered email, plan, order or payment reference, purchase date and a description of the issue. Do not send passwords, one-time codes or complete payment-card details.
Approved refunds will ordinarily be sent through the original payment method. We will communicate the expected processing time when a refund is approved; banks and payment providers may need additional time.
7. Statutory Rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including applicable remedies for materially defective, deficient, incorrectly described or undelivered goods or services.
8. Contact
Grievance Officer: Tirth Shah
Email: tech@bettertomorrowco.in
Phone/WhatsApp: +91 63539 08701
Address: B63 Rajlaxmi Soc, Old Padra Road, Vadodara, Gujarat – 390007, India